Reliable Products. Professional Support
At BusinessIT.lk, we understand that reliable after-sales support is an important part of every business technology purchase.
We source products through official distributors in Sri Lanka and authorized distribution channels serving the South Asian market. This enables us to provide customers with genuine products together with the applicable manufacturer, distributor, or supplier warranty and support services.
Need Warranty or Technical Support?
If you experience a product-related issue during the applicable warranty period, our support team is available to guide you through the appropriate Return Merchandise Authorization (RMA) and warranty process.
Simply contact our Helpdesk with your purchase details and a brief description of the issue. Our team will review your request and advise you on the appropriate next steps, which may include:
- Warranty claim procedures
- Initial troubleshooting and technical diagnosis
- Technical support and configuration assistance
- Manufacturer or authorized service-center coordination
- Distributor warranty arrangements
- Product inspection or evaluation
- Repair or replacement procedures
- RMA submission and status updates
Depending on the product, brand, warranty terms, and nature of the issue, warranty service may be handled directly by the manufacturer, authorized service center, distributor, or through BusinessIT.lk.
How to Request an RMA
To initiate a warranty or RMA request, please contact our support team through the details below.
When contacting us, please have the following information available:
- Invoice or order number
- Product name and model
- Product serial number
- Brief description of the issue
Providing complete information will help our team assess your request and process it more efficiently.
Once your request is received, our support team will review the information and advise you on the appropriate warranty or RMA procedure.
Our Commitment
At BusinessIT.lk, our relationship with customers does not end when a product is delivered.
We aim to provide continued assistance throughout the product support lifecycle and help our customers navigate the appropriate manufacturer, distributor, and authorized service channels whenever an issue arises.
If you experience a warranty or technical support issue, please contact us before arranging any repair or taking action that could affect the warranty. Our team will guide you through the appropriate next steps.
RMA & Warranty Assistance
BusinessIT.lk Helpdesk
Hotline: +94 77 286 3040
Technical Support: helpdesk@businessit.lk OR support@digitel.lk
For faster assistance, please keep your invoice/order details and product serial number available when contacting our support team.